Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

All the Products sold on the site are provided in Manufacturer Packing. So please check before delivery that product is inside orignal seal

Where can I view my sales receipt?

All Products while getting delivered are provided with receipt and details so please keep them safe for warranty claims.

How can I return an item?

Product with total billing of AED 2000 can be returned if seal is not broken within 7 working days. 

Products more than AED 2000 will not be accepted as return as it may be ordered for special orders. 

All the products have manufacturer warranty and are eligible for repair as per manufacturer terms. So please refer manufacture web site for Warranty  Terms.

Warranty will be applied by UAE service center so product has to be shipped to UAE Service center back to base. by client

Will you restock items indicated as “out of stock?”

From time to time we restock the products. Please leave your contact details and we will be getting back to you

Where can I ship my order?

We ship goods all over the works. So for special shipping rates please contact our sales support team for shipping charges. Or you can use your own forwarder like Aramex shop and ship and we can deliver to UAE logistic center

Information about us

CONTACT US FOR ANY QUESTIONS